Policies
How refunds, downloads, and access support work for Fola’s Creative Coaching digital resources.
Last updated: October 6, 2026
Because our resources are digital, purchases are non-refundable once delivered or downloaded, except where otherwise required by applicable law. Please review the product description carefully before purchasing. If you experience a technical issue accessing your file, our support team will review the problem and, when appropriate, help restore access so you can receive your purchased resource.
To help protect our digital files, your purchase includes up to two download attempts. Please save the file directly to your personal device after your first successful download.
After a successful purchase, your approved digital resources will be made available through the website’s protected customer-delivery system. Customers should use the same account and email information associated with their purchase when accessing their order.
If a legitimate technical issue prevents you from accessing your purchased digital product, please contact support@folacreativecoaching.com. Our support team will review the issue and, when appropriate, help restore your access so you can successfully complete your download. Please include your name, the email address used for your purchase, and enough order information for us to locate your transaction. Never send your password or sensitive financial information by email.
If you are purchasing from the European Union, EU consumer-protection rules may give you a 14-day right of withdrawal for online purchases. For digital content delivered immediately, this right of withdrawal is waived once access or downloading begins, provided you have given express consent to immediate delivery and acknowledged the loss of this right. Where applicable, our checkout process will request this required confirmation before providing you with instant access to your files. Nothing in this FAQ limits any consumer right that cannot legally be waived.
